FAQs

Meetings can be held over the telephone, via Teams or Zoom, at your place of work, or in the comfort of your own home if you prefer.

No, we offer an initial meeting at our own expense.

Feel free to bring anything you think will be relevant to a meaningful conversation about your future plans. Recent pension and investment statements are a useful starting point.

An hour is usually sufficient to establish what you need and what we can do to help you.

Not at all. We’ll simply set out clearly what our charges will be, and these are typically payable at the end of our initial advice process.

The best way is to give us a call. It seems to be increasingly rare when dealing with most companies that you can get straight through to the person you’d like to speak to. But we’re all available and approachable over the telephone.

Alternatively, you can send us an email or visit our contact page and fill in the short form.

Yes. This means we aren’t tied to an insurance company, bank, or any other financial services provider. This affords us the freedom to work for our clients rather than a third party, allowing us to truly put you first. And, importantly, it means our advice isn’t restricted in scope or limited to a pre-determined product range.

Absolutely. You can view our entry on the Financial Conduct Authority (FCA) register to see our regulatory history and that of each of our advisers.

There are five experts in the business who are experienced, qualified, and authorised to give regulated financial advice. If you’re unable to contact your personal adviser, one of us will always be able to assist you.

Our fees are typically based on a percentage of the funds to be invested after taking our pension and investment advice.

Commission is paid by the product provider on life insurance arrangements.

VAT is only payable where generic advice is given, and no specific product recommendation is made. Consequently, in the majority of cases, VAT isn’t applicable.